Aspen Dental - Killeen, TX

Carly Carrillo a month ago

I’m very disappointed with my experience at this office. I honestly dislike leaving negative reviews or giving low ratings, but unfortunately, my visit was frustrating from start to finish. My appointment was scheduled for 4:00 PM, yet I did not leave until approximately 6:30 PM. During that time, the primary service provided was an examination of my mouth, followed by an extended wait of over an hour in the chair for the dental hygienist. When it was time to discuss the estimated cost of services, I was left confused regarding what my insurance covered and whether my benefits had even been verified. Throughout my visit, I received multiple apologies and was informed that the office had been without management for some time. I also received conflicting information regarding one of the services I asked about. Initially, I was told it was not something they could provide, then I was told that they could, and ultimately I was told again that they could not. This left me feeling very confused and uncertain about the care and information I was receiving. I understand that offices can experience staffing and management challenges, but the lack of communication, organization, and consiste

james malone 2 months ago

Aspen dental in Killeen is a great place to get your dental needs done. Starting with Dr. Haynes she is great. Dr. Haynes reassured that I won't have any problems under her care because I was scared because I haven't been to a dentist in over 30 years. Because of Dr. Haynes I'm feeling really good about myself with my dentures. Dr Haynes and her staff are the best. Melissa the dental assistant was so nice to me, again very reassuring that I felt very comfortable with her working on me also Trisston he is very professional and explain every steps of the way. Also Eric in the lab did a great job in making sure my dentures fit and has smiling with confidence! Alaysia the in take person at the front desk is very friendly and nice person, and Shaleece who has a great since of humor and kept me laughing. Aspen Dental in Killeen I recommend great place

Lynette Wood 4 months ago

I would give Dr. Hayes and her assistant a “10” if possible..Dr Hayes is a wonderful dentist she’s really caring and honest and does excellent work. Her assistant does a great job as well. I don’t know her name, but she’s a young lady with wide glasses. I would give the billing department a “0” My problem is with them. I was told my dental work for 3 crowns and one filling would cost $4,474.80. I got approved from CareCredit right there so Aspen got their money upfront. They filed claims with my insurance company and 2 of them were denied by the insurance company. They got paid $1,911.20 from my Insurance company plus my $4,474.80 from CreditCare and it shows I have an outstanding balance of $1,004.00 which doesn’t add up. They should owe me money, not me owing them or credit my CreditCare account . I spoke to the bookkeeper in person at my last visit and asked if he could resubmit the 2 claims that was denied and asked him about my insurance payments and CreditCare bill but I don’t feel I got anything solved. I did a 3 way call on May 19, 2026 to Aspen Dental with my insurance company, when I asked to speak to the billing department, I was disconnected. At my last visit I w

Dark N Lovely 5 months ago

I had a great experience at Aspen Dental. The visit was very informative and helpful. The staff took their time to explain everything clearly and made me feel comfortable throughout the entire process. I really appreciate the professionalism and care provided. I left feeling confident about my dental health and next steps. Highly recommend!

Tori Harris 7 months ago

Literally all the dental personnel are amazing. Very nice and actually care. I think her name was Ney, or something similar, but she was an absolute gem. When I got my wisdom teeth removed, all the staff were very patient (I hate needles) and took care of me. Even the doctor himself was amazing and very nice. The techs were super supportive and made sure I felt safe. I went to the Temple Aspen and they literally suck. This Aspen took very good care of me.